Return Policy Overview

Our refund and returns policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging. Certain types of goods are exempt from being returned, such as intimate or sanitary goods, hazardous materials, and flammable liquids or gases.

Non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund, please check your bank account first. Then contact your credit card company and bank. If you still haven’t received your refund, reach out to us at [email protected].

Sale Items

Only regular priced items may be refunded. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. Contact us at [email protected] for exchange inquiries.

Shipping Returns

To return your product, mail it to: 10975 Kimberly Ave, Montclair, CA 91763, United States. You are responsible for return shipping costs, which are non-refundable.

For more information or assistance, please contact us at [email protected]. Thank you for shopping at mochaolive.com!